Privacy Policy
We take your privacy seriously.
Last Revised: July 31 2025
The team behind Closera Inc. ("us", "we", or "the Service") respect the privacy of our users (each, "you" or "User") and are committed to protecting the privacy of Users who access, visit, use or engage with our website, closera.com, and the services offered thereon (collectively, the "Services"). We have prepared this Privacy Policy to outline our practices with respect to collecting, using, and disclosing your information when you use the Services, particularly those involving the virtual staging of photos of commercial properties. We encourage you to read this Privacy Policy carefully and use it to make informed decisions. By using the Services, you agree to the terms of this Privacy Policy, and your continued use of the Services constitutes your ongoing agreement to this Privacy Policy. This Privacy Policy is a part of our Terms of Service, available at closera.com/terms, and is incorporated therein by reference.
In this Privacy Policy you will read about:
What type of information we collect
How we use the information collected
With whom we share the information and for what purpose
Cookies and Log Data
Third-party collection of information
International transfer of information
How long we retain information
Your privacy rights
How we protect your information
Children's Privacy (Minors)
Updates or amendments to this Privacy Policy
How to contact us
What type of information we collect
We may collect two types of data and information from our Users.
Non-personal Information: This is un-identified and non-identifiable information pertaining to you, which may be made available or gathered via your use of the Services. We are not aware of the identity from which the Non-personal Information is collected. Non-personal Information collected may include your aggregated usage information and technical information transmitted by your device (e.g., device type, browser type, operating system, language preference, access times), in order to enhance the functionality of the Services. We may also collect information about your activity on the Services (e.g., pages visited, features used, clicks, actions taken).
Personal Information: This is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information may include:
Account Information: When you sign-up and register for the Services, you will be asked to provide certain details, such as your name and email address.
Voluntary Information: We collect information you provide us voluntarily. This includes photos of properties you upload for virtual staging, information you provide when communicating with us (e.g., via email, support requests), and any feedback or suggestions you send us.
Device Information: We may collect Personal Information from your device, such as your IP address and potentially unique identifiers, as well as information relating to your activity through the Services.
For the avoidance of doubt, if we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information as long as it remains combined.
How we use the information collected
We use and share Personal Information in the manners described in this Privacy Policy. The information we collect, including your Personal Information, is used for the following purposes:
To set up your account and provide the Services (including processing uploaded photos to generate virtually staged images);
To identify and authenticate your access to the Services;
To communicate with you and respond to your inquiries or support requests;
To perform research or conduct analytics to improve and customize the Services to your needs and interests;
To support and troubleshoot the Services;
To detect and prevent fraudulent or illegal activity or any other activity that may jeopardize the integrity of the Services;
To investigate violations and enforce our policies (including our Terms of Service); and
As required by law, regulation, or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.
With whom we share the information and for what purpose
We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy.
We may share Personal Information with the following recipients:
Our subsidiaries and affiliated companies (if applicable);
Subcontractors and other third-party service providers (e.g., cloud hosting providers like AWS or Google Cloud, analytics providers, payment processors if applicable, AI processing services);
Auditors or advisers of our business processes;
Any potential purchasers or investors in the Service.
In the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, asset sale), the acquiring company or transferee will assume the rights and obligations described in this Privacy Policy.
We may share Personal Information with these recipients for purposes such as:
Storing or processing Personal Information on our behalf (e.g., cloud computing services, image processing);
Processing such information to assist us with our business operations;
Performing research, technical diagnostics, personalization, and analytics.
We may also employ third-party companies and individuals ("Service Providers") to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may also disclose Personal Information if we have a good faith belief that disclosure is necessary to:
comply with applicable law, regulation, legal process, or governmental request;
enforce our policies, including investigations of potential violations;
investigate, detect, prevent, or take action regarding illegal activities, suspected fraud, or security issues;
establish or exercise our rights to defend against legal claims;
prevent harm to the rights, property, or safety of us, our users, yourself, or any third party; or
collaborate with law enforcement agencies.
Cookies and Log Data
Like many websites, we use "cookies". Cookies are files with a small amount of data, often used as anonymous unique identifiers. These are sent to your browser from the website and stored on your device's hard drive. We use cookies to collect information, enhance functionality, understand usage patterns, and improve our Service. You have the option to either accept or refuse these cookies through your browser settings, and know when a cookie is being sent. If you choose to refuse our cookies, you may not be able to use some portions of our Service effectively.
We also collect information that your browser sends whenever you visit our Service, called "Log Data". This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service visited, time and date of visit, time spent on pages, and other statistics. This data helps us analyze usage and improve the Service.
Third-party collection of information
Our policy only addresses the use and disclosure of information we collect from you. Our Service may contain links to other sites or allow integrations with third-party services. If you click on a third-party link or use an integration, you will be directed to that third party's site or service. Note that these external sites and services are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites and services. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. You knowingly and voluntarily assume all risks of using third-party sites and services.
International transfer of information
Since we may operate globally or use service providers located in various countries, it may be necessary to transfer data, including Personal Information, to countries outside your jurisdiction, including countries outside the European Union or European Economic Area. The data protection laws of these countries may differ from those in your jurisdiction. In these instances, we will take steps to ensure that a similar level of protection is given to Personal Information, such as through adequate contractual measures or by ensuring the recipient is certified under relevant data protection frameworks. By using the Services, you hereby consent to the transfer of your Personal Information to countries outside your jurisdiction.
How long we retain information
We respect your privacy rights. Unless you instruct us otherwise, we retain the information we collect, including Personal Information and uploaded photos processed by the Service, for as long as needed to provide the Services, fulfill the purposes outlined in this policy, comply with our legal obligations (e.g., record keeping), resolve disputes, and enforce our agreements.
We may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion.
Your privacy rights
Certain jurisdictions provide users with statutory rights regarding their Personal Information. Subject to exemptions provided by law, and with proper identification, you may have the right to:
Request access to the Personal Information we hold about you.
Request that we correct any inaccurate Personal Information.
Request that we delete your Personal Information.
Request that we restrict the processing of your Personal Information.
Object to the processing of your Personal Information.
Request the portability of your Personal Information (export in a usable format).
Withdraw consent, where processing is based on consent (without affecting the lawfulness of processing before withdrawal).
If you wish to exercise any of these rights, please contact us at support@closera.com. When handling your request, we may ask for additional information to confirm your identity. Please note that if you request deletion or restrict processing, we may not be able to provide you with some or all of the Services.
If you wish to raise a complaint about how we have handled your Personal Information, please contact us first at support@closera.com. If you are not satisfied with our response or believe we are processing your Personal Information not in accordance with applicable law, you may complain to the relevant data protection authority in your jurisdiction.
How we protect your information
We take great care in implementing and maintaining the security of the Services and your information. We employ industry-standard procedures and policies (technical, administrative, and physical) to help ensure the safety of your information and prevent unauthorized use. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security and make no warranty, express or implied, that we will prevent unauthorized access.
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse the Services or acted inappropriately, please contact us directly at support@closera.com.
Children's Privacy (Minors)
Our Services are not intended for or directed at individuals under the age of 13 (or a higher age threshold if required by applicable law in your jurisdiction). We do not knowingly collect personal identifiable information from children under 13. If you are under 13 years old, you should not use the Services or provide any Personal Information to us.
In the event we discover that a child under 13 has provided us with Personal Information, we will discard such information immediately from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us at support@closera.com so that we can take necessary actions.
Updates or amendments to this Privacy Policy
We may revise this Privacy Policy from time to time, in our sole discretion. The most current version will always be posted on our website (closera.com/privacy) and indicated by the "Last Revised" date at the top. We will notify you of any changes our privacy policy by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Your continued use of the Services following the notification of such amendments constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments. Changes are effective as of the "Last Revised" date.
How to contact us
If you have any general questions regarding the Services or the information that we collect about you and how we use it, please contact us at: support@closera.com