Privacy Policy
This Privacy Policy explains how Closera (“Closera,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with our website, AI shopping assistant, software, integrations, analytics, and related services collectively, the “Services.”
By using the Services, installing an integration, visiting our website, or otherwise interacting with Closera, you agree to this Privacy Policy.
Information We Collect
We may collect information from and about merchants, website visitors, shoppers, and other users of the Services.
This may include:
Account and business information, such as name, email address, company name, role, billing information, website, store URL, and contact details.
Store and product information, such as product catalogs, product descriptions, prices, images, inventory, collections, promotions, discounts, policies, and other ecommerce content.
Shopper and interaction information, such as messages, questions, preferences, browsing behavior, clicked products, viewed products, cart activity, purchase activity, order information, session information, and interactions with the AI shopping assistant.
Technical and usage information, such as IP address, device information, browser type, operating system, pages viewed, referring URLs, event logs, cookies, pixels, and other analytics data.
Integration information, such as data made available through Shopify or other ecommerce, analytics, marketing, customer support, or commerce platforms connected to the Services.
Communications, such as emails, support requests, feedback, survey responses, call recordings, meeting notes, and other messages you send to us.
How We Use Information
We may use information to:
Provide, operate, maintain, and improve the Services.
Power the AI shopping assistant and generate personalized responses, recommendations, search results, product suggestions, and shopping experiences.
Analyze shopper behavior, engagement, conversion, average order value, revenue impact, and other performance metrics.
Train, evaluate, test, improve, and develop our AI models, algorithms, systems, features, analytics, and products.
Debug, secure, monitor, and optimize the Services.
Provide customer support, onboarding, account management, and technical assistance.
Process billing, payments, subscriptions, and related transactions.
Communicate with you about the Services, including updates, security notices, product changes, offers, and administrative messages.
Create aggregated, anonymized, or de-identified analytics, benchmarks, insights, reports, and industry data.
Market and promote Closera, including through case studies, testimonials, customer lists, website references, investor materials, sales materials, and similar uses, subject to our Terms of Service.
Comply with legal obligations, enforce our agreements, prevent fraud, and protect the rights, safety, and security of Closera, our customers, shoppers, and others.
How We Share Information
We may share information with:
Service providers and vendors who help us provide the Services, including hosting providers, cloud infrastructure providers, analytics providers, payment processors, customer support tools, email providers, security providers, and AI infrastructure providers.
Integration partners, including ecommerce platforms, analytics tools, marketing platforms, customer support tools, or other services that you connect to Closera.
Professional advisors, such as lawyers, accountants, auditors, insurers, bankers, and consultants.
Business transaction parties, including in connection with a merger, acquisition, financing, investment, corporate reorganization, sale of assets, bankruptcy, or similar transaction.
Legal and safety recipients, including law enforcement, regulators, courts, or others when we believe disclosure is required by law or necessary to protect rights, safety, security, or prevent fraud.
We may also share aggregated, anonymized, or de-identified information for any lawful business purpose.
We do not sell personal information in the traditional sense. We also do not knowingly sell personal information of shoppers to third parties.
Customer Data
If you are a merchant using Closera, you are responsible for ensuring that you have the necessary rights, consents, permissions, and notices to allow Closera to collect and process data from your store, customers, shoppers, and connected platforms.
Closera processes Customer Data to provide, improve, secure, analyze, and develop the Services, including to improve AI responses, recommendations, analytics, models, and product features.
You are responsible for your own privacy notices and for telling your shoppers how their information may be collected, used, and processed when they interact with your store and the Closera AI shopping assistant.
Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, local storage, SDKs, and similar technologies to operate the Services, remember preferences, analyze usage, measure performance, personalize experiences, and improve our products.
You can control cookies through your browser settings. Some features of the Services may not work properly if cookies or similar technologies are disabled.
AI and Automated Processing
The Services use AI and automated systems to understand shopper intent, respond to questions, recommend products, personalize shopping experiences, analyze performance, and improve the Services.
AI-generated responses may be based on product data, shopper interactions, store information, and other data processed by the Services. AI outputs may not always be accurate, complete, or appropriate, and merchants are responsible for configuring and monitoring how the Services are used on their stores.
Data Retention
We retain information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and improve our products.
We may retain aggregated, anonymized, or de-identified information indefinitely.
Data Security
We use commercially reasonable technical, administrative, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
We may process and store information in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to opt out of certain uses or disclosures of personal information.
To exercise privacy rights, contact us at [privacy email]. We may need to verify your identity before processing your request.
If you are a shopper interacting with a merchant that uses Closera, we may direct your request to that merchant or ask you to contact the merchant directly, because the merchant may control the relevant data.
California Privacy Rights
If applicable, California residents may have rights under the California Consumer Privacy Act, including the right to know what personal information is collected, used, disclosed, or shared, the right to delete personal information, the right to correct inaccurate personal information, the right to opt out of certain sharing or sales, and the right not to be discriminated against for exercising privacy rights.
To submit a request, contact us at [privacy email].
Children’s Privacy
The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
Third-Party Services
The Services may connect to or interact with third-party platforms, apps, websites, and services. We are not responsible for the privacy practices of third parties. Their privacy policies govern their collection and use of information.
Changes to This Privacy Policy
We may update this Privacy Policy at any time. If we make material changes, we may provide notice by posting the updated policy on our website, through the Services, or by other reasonable means.
Your continued use of the Services after an updated Privacy Policy becomes effective means you accept the updated policy.
Contact Us
Questions about this policy may be sent to: support@closera.com